Terms of Service
Effective Date: August 5, 2026
Welcome to Active Rx Rehab & Wellness. These Terms of Service govern your use of our website located at www.activerxrehab.com, our online services, appointment scheduling, text messaging services, and other communications provided by Active Rx Rehab & Wellness.
By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website and services.
1. Medical Disclaimer
The information provided on this website is for educational and informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or another qualified healthcare provider regarding any medical condition or treatment.
Do not disregard professional medical advice or delay seeking treatment because of information found on this website.
If you are experiencing a medical emergency, call 911 or visit your nearest emergency department immediately.
2. Healthcare Services
Active Rx Rehab & Wellness provides physical therapy, rehabilitation, wellness, injury prevention, sports performance, and related healthcare services.
Use of this website does not establish a provider-patient relationship.
A provider-patient relationship is established only after:
- An appointment has been scheduled,
- Required intake forms have been completed,
- Appropriate evaluations have been performed, and
- Active Rx Rehab & Wellness agrees to provide care.
3. Appointment Requests
Submitting an appointment request through our website does not guarantee an appointment
Appointments are confirmed only after communication with our staff.
We reserve the right to reschedule or cancel appointments when necessary.
4. HIPAA Compliance
Active Rx Rehab & Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and Ohio privacy laws.
Protected Health Information (PHI) collected during the course of treatment is maintained and protected in accordance with HIPAA requirements.
PHI may be used or disclosed only as permitted or required by law, including for:
- Treatment
- Payment
- Healthcare Operations
- Public health activities
- Legal obligations
- Other uses authorized by the patient
Our website Privacy Policy and our Notice of Privacy Practices provide additional information regarding how Protected Health Information is collected, used, and safeguarded.
Nothing contained on this website modifies your rights under HIPAA.
5. Patient Responsibilities
Patients agree to:
- Provide accurate and complete information
- Notify us of changes to contact or insurance information
- Follow recommended treatment plans
- Attend scheduled appointments or provide notice when canceling
- Treat staff and other patients respectfully
Failure to comply with these responsibilities may result in delayed treatment or cancellation of services.
6. Website Use
You agree to use this website only for lawful purposes.
You may not:
- Use the website for fraudulent or illegal activities
- Attempt to gain unauthorized access to our systems
- Upload malicious software or harmful code
- Interfere with website functionality
- Copy or reproduce website content without written permission
- Misrepresent your identity
Violation of these Terms may result in termination of website access.
7. Intellectual Property
All website content, including but not limited to:
- Text
- Graphics
- Logos
- Images
- Videos
- Blog articles
- Service descriptions
- Layout
- Website design
is the property of Active Rx Rehab & Wellness or its licensors and is protected by United States copyright, trademark, and other intellectual property laws.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
8. SMS Messaging Terms (10DLC Compliance)
By providing your mobile telephone number and opting in, you consent to receive SMS text messages from Active Rx Rehab & Wellness.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Customer service communications
- Billing notifications
- Requested information
- Wellness and educational updates
- Promotional messages (only where you have separately consented)
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not required as a condition of receiving healthcare services.
9. SMS Opt-Out
You may opt out of receiving text messages at any time by replying:
STOP
After opting out, you may receive one confirmation message.
To receive assistance, reply:
HELP
or contact our office directly at (440) 423-5577.
10. SMS Privacy
Your privacy is important to us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent and phone numbers collected for SMS communications will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing purposes.
Information may be shared only with service providers necessary to deliver messaging, appointment scheduling, or healthcare-related services on behalf of Active Rx Rehab & Wellness.
Text messaging originator opt-in data and consent will never be shared with third parties for marketing purposes.
11. Email Communications
If you subscribe to receive emails from Active Rx Rehab & Wellness, you agree to receive communications including:
- Appointment information
- Educational resources
- Rehabilitation tips
- Clinic announcements
- Marketing communications where permitted
You may unsubscribe from promotional emails at any time using the unsubscribe link provided.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We do not control or endorse the content, privacy practices, or services provided by third-party websites.
Accessing third-party websites is at your own risk.
13. Disclaimer of Warranties
This website and its contents are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Active Rx Rehab & Wellness makes no warranties, express or implied, regarding:
- Accuracy
- Completeness
- Reliability
- Availability
- Fitness for a particular purpose
- Non-infringement
We do not guarantee uninterrupted or error-free operation of the website.
14. Limitation of Liability
To the maximum extent permitted by law, Active Rx Rehab & Wellness shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:
- Use of this website
- Inability to access the website
- Website interruptions
- Reliance on website content
- Technical errors
- Third-party services
Nothing in these Terms limits liability where prohibited by applicable law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Active Rx Rehab & Wellness, its owners, employees, therapists, contractors, affiliates, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from your misuse of the website or violation of these Terms.
16. Changes to Services
We reserve the right to modify, suspend, or discontinue any portion of the website or services at any time without prior notice.
17. Changes to These Terms
We may revise these Terms from time to time.
Updated versions will be posted on this page with a revised Effective Date.
Your continued use of the website after changes become effective constitutes acceptance of the updated Terms.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio and applicable federal laws, without regard to conflict of law principles.
Any disputes arising from these Terms shall be brought in a court of competent jurisdiction located in the State of Ohio.
19. Contact Us
If you have any questions regarding these Terms of Service, HIPAA compliance, or SMS communications, please contact:
Active Rx Rehab & Wellness
Website: www.activerxrehab.com
Phone: (440) 423-5577
Email: Activerxrehabandwellness@gmail.com
Mentor Location
7638 Tyler Boulevard, Suite 9
Mentor, Ohio 44060
Painesville Location
7661 Crile Road, Unit 3
Painesville, Ohio
20. Acceptance of These Terms
By accessing or using this website, requesting an appointment, submitting a contact form, or opting in to receive SMS communications, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.